Our policies

Privacy policy

Ashiana Sheffield (registered charity 1120401) is the data controller for personal information collected through this website. We take the privacy and safety of everyone who contacts us extremely seriously.

What we collect

• Information you give us when you fill in a form on this site, such as your name, organisation, email address, telephone number and your message.
• Information you share when you contact us for support. We only record what is needed to help you safely.

How we use it

• To respond to your enquiry, referral or request for training, volunteering or support.
• To keep the women and children we support safe, in line with our safeguarding duties.
• To process donations and thank our supporters. Online donations are handled by our secure payment provider; we do not see or store your card details.

Your rights

You can ask to see the information we hold about you, ask us to correct it, or ask us to delete it where we have no legal duty to keep it. Email info@ashianasheffield.org or write to PO Box 367, Sheffield, S1 1HX. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

We never sell your information and we never share it with third parties for marketing.

Cookie policy

This website uses only the cookies and local storage it needs to work. We do not use advertising or tracking cookies.

• Language preference – remembers the language you chose so the site opens in it next time.
• Safety features – the Quick exit button and support chat keep nothing after you close the page. Chat messages are not stored or shared.

You can clear these at any time through your browser settings. If you are worried that someone may check your browsing, use your browser's private or incognito mode and the Hide this page button at the top of every page.

Accessibility statement

We want everyone to be able to use this website, whatever their needs or the device they are using.

• The site is available in English and a wide range of community languages, with a language switcher at the top of every page.
• Every page can be used with a keyboard alone, including a skip-to-content link and a visible focus outline.
• Text can be resized up to 200% without loss of content, and colours meet WCAG AA contrast guidance.
• Images that carry meaning have text descriptions for screen readers.

If anything is difficult to use, or you need information in a different format such as large print or an interpreter, please call 0114 255 5740 or email info@ashianasheffield.org. We will do our best to help.

Safeguarding

Safeguarding is at the heart of everything Ashiana does. We are committed to protecting women, children and young people from harm, abuse and exploitation, and to acting on any concern raised with us.

• All staff and volunteers are DBS checked, trained in safeguarding and supervised by experienced managers.
• We follow Sheffield's safeguarding partnership procedures for children and adults, and work with the police, social care and health services where someone is at risk.
• Concerns about a child or adult at risk are recorded and acted on without delay.

Worried about someone?

If someone is in immediate danger, call 999. To speak to Ashiana about a safeguarding concern, call 0114 255 5740 or use our Get Help page. Concerns about the conduct of our own staff or volunteers can be raised through our complaints process and will be treated confidentially.